Daniel Osei

Daniel is the person most Curio customers have actually spoken to, even if they don't know his name. He leads the concierge team and sets the standard for every reply that goes out under the Curio banner — no scripts, no templates, just genuine help.

He joined in 2021 from a luxury retail background where he learned that real service isn't about policies, it's about listening. At Curio, that philosophy means customers get honest answers, including 'that product isn't right for you — here's why.'

He knows the catalogue in depth because he tests everything himself before recommending it. If you've ever received a suspiciously useful reply to a complicated product question, there's a good chance Daniel wrote it.