Thirty days.
No runaround.
Open it, test it, live with it for a month. If the thing does not earn its place, send it back and we return your money — return postage on us.Ask an editor if you would rather talk it through first.
from delivery
on domestic orders
inspection clears
What comes back
Opened and tested
Take it out of the box. Plug it in. If it is not right for you, it still comes back — open-box is not a reason for us to refuse a return.
Within 30 days
The window runs from the day your parcel is delivered, not the day you ordered. Gifts bought in December run until 31 January.
Faulty at any point
Defects inside the manufacturer warranty are handled by us, on your behalf. A fault is never a change-of-mind return and never costs you postage.
Damaged by use
Scratches, drops, water ingress, or missing parts reduce or void the refund. We photograph every return on arrival and will always show you what we found.
Hygiene-sealed items
In-ear headphones and other sealed personal items cannot be returned once the seal is broken, unless the item is faulty. This is flagged on the product page.
Final-sale items
Clearance stock marked "final sale" at the point of purchase is not returnable for change of mind. Statutory rights on faulty goods are unaffected.
How a return works
- 01
Start the return
Open your account dashboard, find the order, and choose Return. Guest checkout? Use the link in your confirmation email or write to us.
- 02
Print the label
We email a prepaid tracked label within one business day. Return postage is free on every domestic order — nothing is deducted from your refund.
- 03
We inspect it
Inspection takes up to 2 business days from the moment the parcel reaches our warehouse. You get an email the moment it passes.
- 04
Money back
Refunds go to the original payment method within 3–5 business days of inspection. Your bank may take a further day or two to post it.
Timings at a glance
Business days exclude weekends and public holidays. Nothing on this page limits your statutory rights, including the right to cancel a distance-selling contract within 14 days of delivery for any reason at all.
The small print
Do I get the original shipping cost back?
Yes, if you return the whole order within the 30-day window. Expedited shipping upgrades are refunded at the standard rate. Partial returns keep the original delivery charge.
What arrives damaged, or never arrives at all?
That is not a return — it is our problem. Photograph it and tell us within 48 hours of delivery. We send a replacement or refund in full, with no return postage and no inspection wait. See the shipping policy for lost parcels.
Can I exchange instead of refund?
Yes — choose Exchange when you start the return and we reserve the replacement immediately, so a popular size or colour does not sell out while your parcel is in transit. Any price difference is settled when the exchange ships.
How are refunds on discounted orders calculated?
You are refunded what you actually paid. If a multi-buy discount no longer applies once an item is removed, the remaining items are re-priced at their standard rate and the difference comes off the refund.
What about international returns?
The same 30-day window applies. Return postage is paid by the customer unless the item is faulty, and duties paid at checkout are refunded with the item. Mark the parcel "returned goods" so it is not charged again on the way back.
My refund has not arrived.
Check the confirmation email first, then your card statement — refunds often post as a reversal against the original charge rather than a fresh credit. If it has been more than 10 business days, write to us and we will chase it.
Start a return.
Everything begins in your account — find the order, choose the item, and a prepaid label lands in your inbox within a business day. No forms, no queue, no explaining yourself twice.