Frequently
asked questions.

Standard delivery runs 3–5 business days. Express (1–2 days) and same-day options are available at checkout for eligible postcodes. You'll receive a tracking link as soon as your order leaves our warehouse.

Yes — we ship to over 40 countries. International delivery times vary by destination (typically 7–14 business days). Duties and import taxes are calculated at checkout so there are no surprise charges on arrival.

Orders can be modified or cancelled within 30 minutes of placement via your account order page. After that window the fulfilment process begins. Contact us immediately at our support page and we'll do our best to intercept it.

All transactions are processed over Shopify Payments, which is PCI-DSS Level 1 compliant. We never store raw card data on our servers — your browser communicates directly with the payment processor.

We offer a 30-day no-hassle return window on all items in original condition. Open-box is fine — if you tested it and it's not right for you, send it back. Start a return from your account dashboard and we'll email you a prepaid label.

Once we receive your return and inspect it (usually within 2 business days), refunds are issued to your original payment method within 3–5 business days. You'll receive an email confirmation at each step.

Every item carries the manufacturer's warranty, and many brands extend additional cover for Curio customers — check each product page for details. For defects within 12 months of purchase we always advocate directly with the manufacturer on your behalf.

Take a photo and contact us within 48 hours of delivery. We'll arrange a replacement or full refund at no cost to you — no return shipping required for damage claims.

Every product is assessed by at least two editors across build quality, value at price, long-term reliability data, and real-world usability. We don't accept paid placements. If it wouldn't live on an editor's desk, it doesn't go on the site.

Yes — brands can submit products for editorial review via our vendor enquiry form. Acceptance is entirely based on merit and fit with the current edit. We receive many submissions and cannot respond to all of them.

We publish a new issue roughly every season (four times a year) and refresh individual picks on a rolling basis as better options emerge or products are discontinued. The current issue is Issue 03 · Spring 2026.

Yes. Editorial decisions are entirely independent from commercial relationships. We may receive affiliate revenue when you click certain links, which is disclosed site-wide, but this never influences which products are selected or how they are reviewed.

Each product page lists detailed compatibility specs. If you're unsure, use the "Ask an editor" button on the product page — a real person (not a bot) will reply within one business day.

Occasionally. Refurbished items are clearly labelled, carry the same 30-day return policy, and include a minimum 6-month warranty from Curio. We inspect and test each unit before listing.

You can submit a request via the contact page. Popular requests inform our editorial pipeline — if the product meets our standards it may appear in a future issue.

No — guest checkout is available. An account gives you order history, saved addresses, return management, and access to the Curio Loyalty programme.

Every purchase earns points at 1 pt per £1 spent. Points unlock editorial perks: early access to new issues, priority support, and occasional surprise rewards. You can check and redeem points from your account dashboard.

Use the "Forgot password?" link on the login page. A reset email arrives within a few minutes — check your spam folder if it doesn't appear. Passwords must be at least 8 characters.