Shipping,
plainly stated.
No hidden handling fees, no surprise charges at the door. What you see at checkout is what you pay. Questions we haven't answered here?Write to us and a real person replies.
free standard delivery
same-day dispatch
we ship to
Methods & rates
Estimates are counted in business days from dispatch, not from the moment you order. They exclude weekends and public holidays. Carrier delays during peak seasons are outside our control, though we will always chase them on your behalf.
From order to doorstep
- 01
Order placed
You receive a confirmation email within minutes. Orders can be changed or cancelled from your account for 30 minutes after placement.
- 02
Picked & packed
Orders placed before 2pm GMT on a business day are dispatched the same day. Anything later goes out the next working morning.
- 03
In transit
A tracking link is emailed the moment your parcel leaves our warehouse. Follow it live from your account order page.
- 04
Delivered
Check the contents on arrival. If anything is wrong, tell us within 48 hours and we will make it right at no cost to you.
The small print
Where do you ship?
To more than 40 countries. A full list appears at checkout once you enter your address — if your country is not offered, we cannot currently deliver there.
Who pays customs and duties?
Duties and import taxes are calculated and collected at checkout, so nothing further is owed on arrival. Prices shown are inclusive for every destination we serve.
What if my parcel is lost?
If tracking has not moved for 7 business days, write to us. We open a claim with the carrier and send a replacement rather than making you wait on the outcome.
Can I ship to a different address?
Yes. Enter any delivery address at checkout, or save several to your account. We do not ship to PO boxes or freight-forwarding services.
Are there items you cannot ship?
Lithium-battery products cannot travel by air, so a small number of items are limited to ground delivery and to domestic addresses. This is flagged on the product page.
We'll fix it.
Damaged on arrival, late, or never turned up — one message is all it takes. Our editorial team handles support directly, so you are never explaining yourself twice to a ticketing system.